Return and Refund Policy

By placing an order, you confirm that you have read, understood, and accepted the following policy.

🛑 Order Cancellation

Orders can be cancelled before they are shipped or produced. Once the order has been shipped, we cannot cancel or adjust it.
For changes or cancellations, please contact us at torzano.official@gmail.com as soon as possible.

🔁 Return & Resend Policy

Our policy lasts 15 days from the delivery date. If 15 days have passed, unfortunately, we can't offer a return or resend.

You have two options:

1. Return
We accept returns only for defective or incorrect items sent by us. Items must be unused, in original condition, and returned with proof of purchase.
Return shipping is covered if the error is on our end. Otherwise, the customer is responsible.

Non-returnable items include:

- Gift cards
- Downloadable products
- Health/personal care 
- ItemsIntimate or sanitary goods

To start a return, contact us at torzano.official@gmail.com.

2. Resend

-If we sent the wrong or faulty item: we will resend it at no extra cost.
-If the item was damaged during shipping: we can resend with shared shipping cost.

💵 Refunds

Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be issued to your original payment method within a few business days.

If you prefer not to return a damaged item due to shipping issues, we may offer a partial refund to help cover the inconvenience.